Ultimate Bush Adventurer - SHIPPING POLICY

Shipping Policy – Ultimate Bush Adventurer

1. General

Ultimate Bush Adventurer endeavours to maintain accurate stock levels, but discrepancies may occur. If an item is out of stock, you'll be offered to:
- Wait for restocking
- Pay an additional shipping uplift to send in-stock items early
- Or receive a refund upon request.

2. Shipping Costs

Shipping costs are estimated during checkout, based on package weight, dimensions, and destination.
These costs are paid at purchase but may change due to courier price fluctuations. If so, you’ll be contacted to cover any uplift.

3. Returns

3.1 Change of Mind

Returns are accepted within 14 days of receipt, provided items are unused, in original packaging, and resalable.
You are responsible for return shipping, and original shipping costs are non-refundable.
Refunds are processed within 10-21 business days after approval.

3.2 Warranty Claims

Claims must be submitted within 7 days of receipt.
You must pre-pay return postage; this is reimbursed once your claim is approved.
After inspection, you may receive:
- A refund
- Store credit
- Or a replacement (if in stock).

4. Delivery Terms

Domestic transit: Typically 2–7 days.
Dispatch: Orders are usually dispatched within 3–7 business days post-payment (excluding weekends and public holidays).
Address changes are allowed up until dispatch.
For out-of-stock items, other items in the order are held until stock is available.
Please note custom orders have a specific and different timeline.
If delivery delays occur beyond the estimated window, you’re encouraged to contact customer service for an investigation.

5. Tracking & Notifications

Once dispatched, you’ll receive a tracking link to monitor parcel progress directly from the courier.

6. Damaged or Lost Parcels

If a parcel arrives damaged, attempt to reject it from the courier, or contact customer service promptly if delivered to you in absentia.
The same applies if your parcel is lost - Ultimate Bush Adventurer will initiate a claim and issue a refund or replacement after courier investigation.

7. Duties & Taxes

Sales tax is included in the item price.
Refusal to pay may result in return at your expense. You’ll be refunded for goods (excluding initial shipping), provided they return in undamaged original condition.

8. Cancellations

Orders may be cancelled any time before dispatch. Once dispatched, refer to the refund policy for return options.

9. Insurance

You may elect to insure parcels for loss or damage up to the courier’s insured value at extra cost. Assistance is available via customer service.
Claims for lost or damaged items will be processed once confirmed by the courier.

10. Contact Information