Ultimate Bush Adventurer - RETURNS AND REFUNDS POLICY

Refund & Returns Policy – Ultimate Bush Adventurer

• You have a 14-day return period beginning from the day you receive your item.

• To qualify for a return:

  • The item must be in the same condition as received: unworn or unused, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase.

• To initiate a return, email: info@ubadventurer.com. You’ll receive:

  • A return shipping label, and

  • Instructions on how and where to send the package.

• Items returned without prior approval will not be accepted.

• Courier fees are the responsibility of the buyer.

Faulty Items & Warranty

• All issues must be discussed with a consultant from Ultimate Bush Adventurer in advance and authorised for processing.

• An item is only confirmed as faulty once received and inspected by our technician.

• Products generally carry a 12-month warranty (unless otherwise stated), covering manufacturing defects. For defective items within this period, Ultimate Bush Adventurer will:

  • Repair the item,

  • Replace it with an identical or equivalent item, or

  • Offer credit or refund, subject to terms and conditions.

• If you opt not to have the item repaired or replaced, a minimum 15% handling fee will apply.

• All returned items must be sent back with original packaging, accessories, and documentation unless otherwise agreed.

• Refunds will only be issued if the product is confirmed faulty.

• If the item is returned damaged due to user action (e.g., physical damage, tampering, using non-approved software), this invalidates the warranty.

• No refund or replacement will be provided, and return courier costs remain the buyer’s responsibility.

Damages & Receiving Mistakes

• Inspect your order on arrival. If it’s defective, damaged, or incorrect, contact us immediately to rectify the issue.

The following items cannot be returned:

• Custom or personalised products

• Hazardous materials, flammable liquids or gases

• Sale items and gift cards

If you're uncertain about a particular item, reach out for clarification.

The fastest way to get an alternative item is to return your current one (once accepted) and place a new separate order for the replacement.

• Upon receiving and inspecting your return, Ultimate Bush Adventurer will notify you whether your refund is approved.

• If approved, refunds are processed to the original payment method within 10–21 business days.

• If more than 21 business days pass without a refund, contact: info@ubadventurer.com.

• Email: info@ubadventurer.com

• Phone (cell): 068 075 3438